Box Access Troubleshooting:

If you are not able to access Box content via web browser, and verify the issue is happening please review the common troubleshooting steps.

The link below will help determine access to all Box server domains.

• https://community.box.com/t5/Managing-Content-Troubleshooting/Box-Connectivity-Tests/ta-p/336

Box Requirements and Troubleshooting:

SCENARIO: Unable to get to the Box page OR get an access denied error.

1. Issues with Box web pages not loading or showing access errors.

• Firewalls: Firewalls can slow down or block the upload process. If you use third-party software, try temporarily turning off firewalls such as ZoneAlarm, the built-in Windows or Mac firewall, or any others.
• Simply configuring your firewall to allow the Box domains will likely solve this issue.

• Business network restrictions: Users accessing Box from an office setting may find that their IT department has blocked or slowed down connections to Box.
• Try consulting your IT department on restrictions they may have placed on uploads or unapproved web sites.
• You can determine this by leaving your company network (ex. try a coffeeshop with WiFi) and seeing if the issue persists.
• VPNs may cause your IP address to be misplaced and inadvertently place your computer in another geographic location other than your actual location. This can affect your upload speeds. Ask your network / IT department if a VPN could be changing your actual location on the internet.

SCENARIO: Unable to Download a file.

2. Issues when Downloading a Box File from a Shared folder.

• Updating your browser to the latest version
• Clearing your browser's cache
• Using Box with an alternate browser, computer or network
• Temporarily disabling any internet security/firewall programs to test whether they conflict   with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
• Updating Adobe Flash: http://helpx.adobe.com/flash-player.html
• Updating Java: http://java.com/en/download/installed.jsp?detect=jre&try=1
• Disabling any plugins on your browser

Link to How to Download File from Box for Reference:

https://community.box.com/t5/Upload-and-Download-Files-and/Download-Files-and-Folders-from-Box/ta-p/50555

SCENARIO: Unable to Upload a file.

3. Issues when Downloading a Box File from a Shared folder.

• Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
• If you are using the Upload Folders feature, you must have Java installed on your computer, except for Chrome and Firefox which use HTML5 instead of Java to upload folders.
• Verify that you are using one of our recommended operating systems.
• Verify that the file's name is valid. Box only supports file or folder names that are 255 characters or less. File names containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “..” are also unsupported.
• Make sure you are uploading files smaller than the maximum for your account type. 5GB per file.
• Try uploading using the Upload Files method instead of Upload Folders', or vice versa.
• Please ensure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.
• Check to see if you are running the latest versions of Java and Flash.
• Clear your Java Cache. Follow steps here: http://www.java.com/en/download/help/plugin_cache.xml
• Disable any browser plug-ins or add-ons that could be interfering with JavaScript or Java (i.e. NoScript, AdBlock)
• Check your network connection to Box. If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently. If this is the case, we recommend the Upload Folders method.
• Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
  

If you are still having issues with Box access, please submit a new request to our helpdesk with your name, contact info and specific issue you are encountering.